Fulfillment Policy

Refund Policy

Refunds will be offered if there is a Dr’s note letting us know you are unable to perform any type of exercises. This includes body weight exercises.

Initial Consultation Fees: Initial consultation fees are non-refundable as they cover the time and resources used for the session.

Training Packages: Refunds for unused sessions within a training package are available within 14 days of purchase. A pro-rated refund will be issued for any unused sessions based on the standard per-session rate.

Digital Products: Digital products, such as workout plans or nutrition guides, are non-returnable and non-refundable once delivered.

Cancellation Policy

Session Cancellations: Clients must provide at least 24 hours’ notice to cancel or reschedule a session without penalty. Cancellations made within 24 hours of the scheduled session will be charged in full.

Training Package Cancellations: Clients may cancel a training package within 14 days of purchase for a full refund of unused sessions. After 14 days, cancellations will not be eligible for a refund, but remaining sessions can be rescheduled.

Training Sessions: Training sessions are delivered in-person at our home gym or at the client’s location. Clients are responsible for providing a suitable space for in-home sessions.

Customer Expectations

Communication: Clients are expected to communicate any changes to their schedule as soon as possible.

Punctuality: Clients should arrive on time for scheduled sessions. Sessions will not be extended for late arrivals.

Health and Safety: Clients must inform their trainer of any health issues or injuries that may affect their ability to participate in training sessions.

Dispute Resolution

Initial Resolution: Any disputes or concerns should first be addressed directly with your trainer. We aim to resolve all issues amicably and professionally.

Escalation: If a resolution cannot be reached, disputes may be escalated to LEAP Fitness management for further review and resolution.